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'NTRsupport FirstHelp is Honored for Outstanding Innovation as a Cost-cutting Call Deflection Tool that is Fully Integrated with On-Demand Remote Support'

BARCELONA, Spain and DALLAS, Jan. 7 /PRNewswire/ -- NTRglobal (http://www.ntrglobal.com/), today announced that NTRsupport FirstHelp (www.ntrsupport.com), a customer self-service portal that is fully integrated with NTRsupport, received a Product of the Year Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions magazine.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

"NTRsupport FirstHelp gives overworked help desk staff, contact center representatives, IT departments and managed service providers an innovative customer self service solution that combines efficiency with the potential to measurably increase customer satisfaction," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "With NTRsupport FirstHelp, NTRglobal has once again proven they are committed to delivering excellence with end-to-end remote support solutions that provide robust performance and significant return-on-investment while delivering a superior customer experience."

With NTRsupport FirstHelp, service and support professionals have a professionally-designed portal template for publishing a self service portal including product information, helpful tips and tricks, best practices information, images, video and more. Utilizing a self service solution such as FirstHelp, service organizations can increase their call deflection rates for routine tasks to allow service desk representatives to spend more quality time solving complex issues.

NTRsupport FirstHelp improves and extends support availability and reduces call and session volume while increasing support quality without adding additional operators or infrastructure. For managed service providers FirstHelp can increase brand awareness and loyalty through a fully customizable web portal, projecting the look and feel of their client companies. SMBs can compete on a more level playing field with any organization that may have a larger technical staff and customer care professionals.

Key features of NTRsupport FirstHelp include:
-- Drag and drop portlets which makes FirstHelp set-up easy and intuitive
-- Fully customizable with a wide range of colour and design options,
product and company logo branding opportunities
-- Integration with live help via one-click access to NTRsupport Live
Chat or remote support session
-- Easy access to product information through open or login/password
protected access
-- Ability to create multiple FirstHelp portals for different audiences
(prospects, customers, partners and salespeople)

"At NTRglobal, we focus on innovative solutions tailored to the needs of IT departments and service organizations," said Lluis Font, CEO of NTRglobal. "We are extremely pleased to be recognized by Customer Interaction Solutions for NTRsupport FirstHelp which is a signature solution in NTRglobal's expanding portfolio of IT services."

For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.

About NTRsupport

NTRsupport is an on-demand remote support solution that enables IT technicians to take secure remote control and rapidly resolve technical support issues on computers and Pocket PCs running on a multitude of operating systems including: Windows 9X, 2000, NT, ME, 2003, XP, Vista; Mac 10.3.9 or later (Panther, Tiger, Leopard) run in PowerPC or Intel processors, 32 or 64 bits; any Linux distribution with GNOME or KDE as a graphical environment; Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic. Able to deliver technical support to computers almost anywhere with an Internet connection, thousands of businesses around the world use NTRsupport to decrease operational costs while enhancing customer satisfaction. NTRsupport is available in two models: software-as-a-service (SaaS) or Self Hosted, both offering quick implementation and rapid return-on-investment.

About NTRglobal

More than 15,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTR operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability. Founded in 2000, demand for SaaS from NTRglobal, the proven leader in delivering world-class multiplatform remote support and remote administration, continues to gain momentum with 80 percent year-over-year revenue growth.

For more information about NTRglobal, visit www.ntrglobal.com

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.

For more information about TMC, visit www.tmcnet.com.

Photo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO
AP Archive: http://photoarchive.ap.org/
PRN Photo Desk, photodesk@prnewswire.com
Source: NTRglobal

CONTACT: Heidi Wieland of NTRglobal, +1-805-722-7413

Web Site: http://www.ntrglobal.com/
PRN Photo Desk, photodesk@prnewswire.com

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Profile: Media News